Terms & Conditions

Coastdale Parks | Holidays

HIRING OF CARAVAN HOLIDAY HOME & RESERVATION OF A SHORT STAY TOURING PITCH

INTRODUCTION

Please read these terms and conditions carefully as they form part of your agreement with us together with:

• your confirmation of booking; and

• The Park Rules.

We aim to provide Terms and Conditions which are easily understandable. If there is any term that you do not understand, then please discuss it with us before making a booking.

1. DEFINITIONS

1.1. When the following words are used in these Terms and Conditions, this is what they will mean:

1.1.1. Accommodation means the accommodation that we are providing to you as set out in the Booking.

1.1.2. Booking means your request to use the accommodation.

1.1.3. Confirmation of Booking means our acceptance of your booking.

1.1.4. Park means Coastdale Parks, 9 Burscough Street, Ormskirk, Lancashire L39 2EG.

1.1.5. Park Rules means the rules of conduct and practice issued by us from time to time and apply to the use of the Park and accommodation in general. A copy of the Park Rules currently in force can be found attached to this agreement and on display in reception.

1.1.6. Terms and Conditions means the terms and conditions set out in this document.

1.1.7. You and Your means the person or persons who made the Booking.

1.1.8. We/Our/Us means Coastdale Parks.

1.2. Any reference to paragraphs are paragraphs in these Terms and Conditions.

1.3. When we use the words ‘writing’ or ‘written’ in these Terms and Conditions, this will include e-mail unless we say otherwise.


2. OUR CONTRACT WITH YOU

2.1. These are the Terms and Conditions on which we will supply the accommodation to you.

2.2. When you submit your booking to us this does not mean we have accepted your booking. The booking will not come into force until you have received a confirmation of booking from us.

2.3. You are responsible for checking that the details of your confirmation of booking are correct. If any details in your confirmation of booking are incorrect, you are responsible for notifying us of this as soon as possible.

2.4. You must be at least 18 years old at the time of making the booking.

2.5. We reserve the right to refuse any booking. If we are unable to supply you with the accommodation, we will inform you of this and we will not process the booking.


3. PAYING FOR THE ACCOMMODATION

3.1.For bookings made more than 56 days in advance of your arrival date, you must pay a deposit of 20% of the total amount of the booking. Payment of the full cost of the holiday will be due 56days before your arrival date.

3.2. For bookings made less than 56 days in advance of your arrival date, you must pay the total cost of your holiday at the time of making the Booking.

3.3. Payment can be made in any of the following ways:

3.4. If you do not pay the total amount of the booking by the date it falls due, we will write to you with a reminder. If you fail to make payment of the total amount of the booking within 14 days of the date of the reminder, we will assume that you wish to cancel your booking. If this happens, your booking will immediately be cancelled and the cancellation charges set out in Paragraph 7.2.1 will apply.


4. PRICING OF OUR ACCOMMODATION

4.1. Once you have made your booking, its price will not be subject to any change.

4.2. If the rate of VAT changes between the date you submit your booking and the date we send you a confirmation of booking, we will adjust the rate of VAT that you pay unless you have already paid in full before the change in the rate of VAT takes effect.

4.3. It is always possible that, despite our best efforts, our holidays may be incorrectly priced. We will normally check prices before accepting your Booking so that, where the correct price at the date of your booking is less than our stated price, we will charge the lower amount. If the correct price at the date of your booking is higher than the price stated, we may contact you for your instructions before we accept your booking. If we accept your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a miss-pricing, we may end the contract and refund you any sums you have paid.

5. OCCUPIERS OF THE ACCOMMODATION

5.1. At the time of making your booking, you must provide us with the names and addresses of all persons intending to occupy the accommodation for the duration of your booking.

5.2. Only you and the persons named on your confirmation of booking will be entitled to occupy the accommodation for the duration of your booking.. We reserve the right to refuse entry to any person who is not named in your booking.

5.3. You are responsible for the behaviour of all persons in your booking and any visiting guests, including any children, and for ensuring they comply with these Terms and Conditions and Park Rules.

5.4. You must ensure that any children in your booking are properly supervised by a responsible adult at all times so that they do not cause a nuisance or danger to themselves or others.


6. MAKING CHANGES TO YOUR BOOKING

6.1. If you want to change any detail of your confirmed booking you must let us know by telephone, email or in writing as soon as possible.

6.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. Please note that it is not normally possible for us to change bookings less than 14 days before the start date.

6.3. If we do change your booking, you must pay us an administration fee of £50.00 to cover the costs we incur making the change to the booking. You must also pay us any additional rental costs due to at the time we change your booking. If your rental costs are lower as a result of the change we will refund you the difference at the time we change your booking.


7. WHEN YOU MAY CANCEL YOUR BOOKING

7.1. You may cancel your booking at any time. cancellation will be effective on the date it is received by us.

7.2. If you cancel your booking we shall only be liable to refund you the following percentages of the total price of the booking, including extras. The amount we agree to refund you is dependent on how close your cancellation is to the start of your booking. This is because we are less likely to recover the cost of your booking by re-selling the accommodation. The amount of any refund due therefore decreases as your arrival date approaches:

7.2.1.Notice of cancellation received:

More than 100 Days before your arrival:
Between 50-99 Days before your arrival:
15-49 Days before your arrival date:
14 days or less, before your arrival date:
Deposit only 30% of total cost 50% of total cost 70% of holiday cost

7.3. If you decide to vacate the Accommodation before your date of departure, for any reason other than as a result of us breaching our obligations under these Terms and Conditions or our negligence, we are not liable to offer you a refund.


8. WHEN WE MAY CANCEL YOUR BOOKING

8.1. If you are in serious breach of your obligations under these Terms and Conditions and/or Park Rules and the breach is not capable of being remedied, we may give you reasonable notice to cancel your Booking.

8.2. If you are in breach of any of your obligations under these Terms and Conditions and/or Park Rules which is capable of being remedied we may write giving you warning, specifying the breach and asking you to remedy within a reasonable and specified period of time. If you do not comply with that warning and the breach is serious and/or amounts to persistent breaches of obligation, which taken individually would be minor but which taken together would cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your Booking.

8.3. Where we cancel your Booking under paragraphs 8.1 or 8.2 of these Terms and Conditions we shall only be liable to refund you on the same scale set out in paragraph 7.2.1

8.4. If we have to cancel your Booking as a result of any cause beyond our reasonable control, we will only be liable to pay you any sums which you have already paid to us under these Terms and Conditions.

9. ARRIVAL & DEPARTURE

9.1. You must check in at the Park’s reception upon your arrival. 9.2. Your Accommodation should be available from 3pm on the day of arrival. 9.3. You must arrive before 10pm. If you have booked a caravan, you will only be able to collect the keys after 10pm by prior arrangement with us. 9.4. You must vacate the Accommodation and return any Accommodation keys to the Park’s reception by 10am on your day of departure. 10. ACCOMMODATION 10.1.We cannot guarantee you a specific holiday home or pitch but will provide Accommodation of the type specified in your Booking. 10.2.You must take reasonable care of the Accommodation, including any fixture and fittings, and leave the Accommodation in a clean and tidy condition on your date of departure. 10.3. If you discover that anything in the Accommodation is missing or damaged on arrival, please notify us straight away by contacting our reception staff. 10.4.You will be responsible for the cost of any damage you or a member of your Booking cause to the Accommodation and, where applicable, its contents. 11. HOLIDAY BEHAVIOUR STANDARDS 11.1.By making a Booking with us you have entered an agreement in which you undertake on behalf of yourself and the members of your Booking (including children), to adopt the following standards of behaviour: 11.1.1. To act in a courteous and considerate manner towards us, our staff and other guests; 11.1.2. To supervise children properly so that they are not a nuisance or danger to themselves or others. 11.2. You further agree that you will not: 11.2.1. commit any criminal offence at the Park or undertake any criminal activity; 11.2.2. commit any acts of vandalism or nuisance; 11.2.3. keep or carry any firearm or any other weapon at the Park; 11.2.4. use any lawful drugs; 11.2.5. create any undue noise or disturbance; 11.2.6. carry on any trade or business while on the Park; or 11.2.7. Permit anyone who is to your knowledge on the Violent and Sex Offenders Register (or any register that succeeds it) to use or visit the Accommodation. 11.3. You should respect the privacy of other users of the Park and keep noise to a minimum between the hours of 11:00pm and 8:00am. 11.4. We are entitled to eject anyone from the Park who acts in a manner likely to cause significant upset or significantly annoy other users of the Park or our staff or who is guilty of a criminal offence. We do not have to follow any formal procedure to eject any person who is not named in your Booking. 11.5. In the event of serious or persistent misconduct by you or any person named in your Booking, we will follow the relevant notice procedures in paragraph 8.2. 12. PETS 12.1. You must not bring any pets or animals when you visit the Park except the following: 12.1.1. Not more than 2 dogs(s) (other than any of the breed’s subject to the Dangerous Dogs Act 1991). 12.2. If you intend to bring a dog onto the Park you must tell us at the time of Booking. Dogs are only permitted in certain holiday homes and so we will need this information so that appropriate Accommodation can be reserved for you. 12.3. If you fail to comply with paragraph 12.2 we will be entitled to recover from you any losses suffered (including our own reasonable cleaning charges) unless such failures arise due to our negligence or default. 12.4. If you are staying in a holiday home, you must keep your dog off any furniture and beds. 12.5. You must not leave your dog unattended in the Accommodation or any vehicle at any time. 12.6. You must keep your dog on a lead at all times and it must be kept under proper control. 12.7. You are responsible for any injury or damage your dog causes whilst on the Park. 12.8. You must clean up if your dog defecates on the Park. We have provided doggy bins throughout the Park and ask that you use them to dispose of your dog’s waste. 12.9. Nothing in these Terms and Conditions prevents you from bringing an assistance dog to the Park if this is required to support your disability and Assistance Dogs UK or any successor body has issued you with an Identification Book or other appropriate evidence. 13. VEHICLES 13.1. You must not park more than one vehicle on the Park. 13.2. You must drive all vehicles on the Park carefully and within the speed limit of 5mph. 13.3. You must hold a current driving licence and be insured to drive any vehicles you use on the Park. You must also ensure that any vehicle you drive on the Park is taxed in accordance with the requirements of law and is in a roadworthy condition. 13.4. We do not allow large, commercial or sign written vehicles to Park anywhere other than on a designated car park and even then only by arrangement prior to arrival. 14. GENERAL 14.1. You must not play any ball games in the camping areas or between holiday homes. 14.2. You must not dispose of waste water onto the ground. 14.3. You must not have external fires, including incinerators. However, you are at liberty to have a barbecue providing it is suitably supervised by an adult. 14.4. You are responsible for the disposal of all waste in the bins provided at the Park. You must not deposit any waste or rubbish, other than in the bins provided, on any part of the Park. 14.5. You must not smoke in the holiday homes or any of the Park’s buildings. 15. OUR LIABILITY TO YOU 15.1. If we fail to comply with these Terms and Conditions or are negligent, we are responsible for loss or damage you suffer as a foreseeable result of our breach or our negligence but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. 15.2. We do not exclude or limit, in any way, our liability for: 15.2.1. death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or 15.2.2.Fraud or fraudulent misrepresentation. 16. COMPLAINTS 16.1. Sometimes things may go wrong. If you have a problem please contact the Park Manager in the first instance, and we will do all we can to resolve the matter to your satisfaction. 16.2. If we cannot resolve your complaint during your stay with us, please contact our customer services team at customercare@normanhurst.net and we will endeavour to reply to you within 7 days. 16.3. As a consumer, you have legal rights in relation to your Booking. Advice about those rights is available from Citizens’ Advice Bureau or Trading Standards. Nothing in these Terms and Conditions will affect these rights. 17. HOW WE MAY USE YOUR PERSONAL INFORMATION 17.1.We will use the personal information you provide to us to: 17.1.1. provide the Accommodation; 17.1.2. process your payment to us; 17.2.We will not give your personal date to any third party unless the law requires us to do so.

This Agreement is only valid when signed by both parties.


For more information on your Consumer Rights, please e-mail: chris@normanhurst.net

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